Talent Risk · Job cuts archive · Customer service and contact centres
Customer service and contact centres: job cuts
11 announcements at 10 employers naming customer service and contact centres jobs, in the last 12 months: 34,051 jobs cut, counted once per announcement and only when the employer, a formal notice or two reports confirm the figure; 1 is a US layoff notice (WARN).
11AnnouncementsCuts, consultations, buyouts and reported plans
34kJobs cut, counted34,051, once per announcement
10Employers10 of them in the Index
1WARN noticesFormal US layoff notices
Month by month
The largest
- 22nd Jun21,000jobs cut
- 18th May7,000jobs cut
- 22nd Oct5,000jobs cut
- 23rd Jul800jobs cut
- 7th Jul200jobs cut
- 10th Apr51jobs cut
- 20th May8,000jobs, not yet confirmed
- 25th Mar700jobs, not yet confirmed
- 28th OctNo figure
- 4th OctNo figure
Every announcement
Newest first. Employers in the Index and rounds of 250 jobs or more lead; smaller notices at other employers fold under each month, read under the same rule.
October 2026 35,000 jobs
- 28th OctNo figure
- 22nd Oct5,000jobs cut
- 4th OctNo figure
July 2026 21,000 jobs
- 23rd Jul800jobs cut
- 7th Jul200jobs cut
May 2026 27,000 jobs
- 20th May8,000jobs, not yet confirmed
- 18th May7,000jobs cut
April 2026 151 jobs
- 10th Apr51jobs cut
March 2026 1
- 25th Mar700jobs, not yet confirmed
Labels are our opinion, reached by applying one published rule to the sources listed on each employer’s page. Summaries are machine-written from the best source; the source is what counts. How it works